SOCIETY OF MOTOR MANUFACTURERS AND TRADERS (SMMT)
New Car Code Conciliation Service
PO Box 44755
London
SW1X 7WU
Consumer Advice Line: 0870 751 8270
Website: http://www.smmt.co.uk

SCOTTISH MOTOR TRADE ASSOCIATION (SMTA)
Palmerston House
10 The Loan
South Queensferry
Edinburgh
EH30 9NS
Tel: 0131 331 5510
Fax: 0131 331 4296
Email: info@smta.co.uk
Website: http://www.smta.co.uk

LOCAL AUTHORITIES CO-ORDINATING BODY ON TRADING STANDARDS (LACOTS)
Trading Standards/Consumer Protection Departments are run by Local Authorities and offer free impartial and practical advice to consumers. They are responsible for fair trading and consumer protection. Further details from: The Consumer Advice Centre of your Local Authority.

THE AUTOMOBILE ASSOCIATION (AA)
For members only. Has advice and negotiation unit that deals with problems concerning technical aspects and will take up complaints with manufacturers, garages etc. Provides expert advice and assistance on legal aspects of motoring related subjects and, in certain cases, will arrange legal representation.

Further details from:
AA Contact Centre,
Carr Ellison House
William Armstrong Drive
Newcastle upon Tyne
NE4 7YA
Tel: 0870 600 0371
Disability Helpline: 0800 262 050
Legal Section (premium rate call) 0906 6610888, Fax: 0191 235 5111
Website: http://www.theAA.com

OFFICE OF FAIR TRADING
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
Tel: 020 7211 8000
Fax: 020 7211 8800
Email: enqurieis@oft.gov.uk
Website: http://www.oft.gov.uk

A Government Department which produces publications and leaflets about the laws protecting consumers. Useful titles include: -

"Cars - Buying a new or used car."

"Used Cars - A guide for people who know little about them."

"How to Cope with Doorstep Salesmen."

"Buying by Post."

"Working for you to ensure you get a fair deal."

"How to put things right."

"Don't Wave your Money Goodbye."

"Creditwise - your Guide to Trouble Free Credit."

Leaflets can be obtained from the Consumer Advice Centre of your Local Authority and The Office of Fair Trading.

CITIZENS ADVICE BUREAU
Will provide advice on what to do and who to approach with regard to a consumer complaint.
Further details from:
National Association of Citizens Advice Bureau
115- 123 Pentonville Road ,
London
N1 9LZ
Tel: 0207 8332181,
Local Branch Office in your local telephone directory.
Web: http://www.citizensadvice.org.uk

MOBILISE ORGANISATION
Registered Office &
National Headquarters
Ashwellthorpe
Norwich
NR16 1EX
Tel: 01508 489449
Fax: 01508 488173
Email: enquiries@mobilise.info
Web: http://www.mobilise.info

VEHICLE INSPECTORATE
A Government Agency which investigates safety defects resulting from deficiencies in design or construction of vehicles and their component parts. Cannot get involved in disputes.
Further details from:
Vehicle Inspectorate Executive Agency
Berkeley House
Croydon Street
Bristol
BS5 ODA
Tel: 0117 954 3200.